Terms of Use and Sale
Shipping and Delivery
United States Orders. Michael Todd True Organics ships to destinations including P.O. Boxes and Military APO/FPO addresses within the United States including Hawaii and Alaska. We offer flat rate shipping and handling of $5.95 on orders up to $50 and FREE shipping and handling on orders over $50 for regular delivery, Monday through Friday. Shipment will normally be made within 1-2 business days after receipt of purchase order. Once the order is shipped, you will receive an email confirmation containing the tracking number. Be sure to provide us with a complete shipping address, including postal code. We cannot be responsible for customers entering incomplete or incorrect shipping addresses. Packages returned for this reason will not be eligible for a refund and may incur a separate reshipping fee to have the packaged shipped to you a second time.
Delivery Receipt. For your protection, we offer a signature confirmation option that can be added to your shipping method for a small additional charge of $2.20. This option ensures that your package will not be delivered unless it is signed for. If you choose not to add this option to your shipping method, we will not be responsible to replace or refund your order if it shows as “Delivered” on the USPS website. Please note that we are not responsible to contact USPS once they certify that the package has been delivered.
International Orders. Michael Todd True Organics ships worldwide via the United States Postal Service bringing the benefits of organic skincare to users in over 100 countries. To simplify things, we offer flat rate shipping and handling as follows: on orders up to US$125 we offer flat rate shipping of $5.95 to Canada and $14.95 to all other International (non-U.S.) destinations and FREE shipping and handling on orders over US$125, in each case for regular delivery to International (non-U.S.) destinations shipped and delivered on business days Monday through Friday, excluding major holidays. Shipment will normally be made within 1-2 days after receipt
Delivery times vary depending on destination and are listed by country. Tracking information is not available on International shipments. Be sure to provide us with a complete shipping address. Postal codes are required for all countries except countries not using postal codes. We cannot be responsible for customer entered incomplete or incorrect shipping addresses. Items returned for this reason will not be eligible for a refund.
Purchases for delivery to destinations in certain countries may be lost in transit and estimated delivery times may exceed our stated estimates. USPS does not guarantee delivery in these listed countries. Therefore we are sorry but refunds or replacement packages will not be issued for purchases which are lost in transit in these listed countries. Please take this into consideration before purchasing: Ukraine, Portugal, Colombia, Mexico, Cyprus and the countries of the Middle East.
VAT and Duty. Orders for delivery to destinations outside the U.S. may be subject to VAT and Duty levied once the order reaches your country. You are responsible for these charges. If incurred, VAT and Duty must be paid before your package will clear customs. We cannot make adjustments to your order to avoid these charges. When customs clearance procedures are required, this can cause delays beyond our original delivery estimates. Orders refused for delivery due to failure or refusal to pay VAT or duty charges are not eligible for a refund.
Reshipping Charges
Packages returned to us due to customer incorrectly entered address will be subject to a charge for reshipping. Please click the applicable link below to pay the reshipping charge for your order. Your package will be reshipped to you once we receive the original returned package. Please email Customerservice@michaeltoddtrueorganics.com with your reference number for the paid charge once you complete payment. Thank you for your cooperation.
U.S. Reshipping Charge Canada Reshipping Charge International Reshipping Charge
United States Orders. Michael Todd True Organics ships to destinations including P.O. Boxes and Military APO/FPO addresses within the United States including Hawaii and Alaska. We offer flat rate shipping and handling of $5.95 on orders up to $50 and FREE shipping and handling on orders over $50 for regular delivery, Monday through Friday. Shipment will normally be made within 1-2 business days after receipt of purchase order. Once the order is shipped, you will receive an email confirmation containing the tracking number. Be sure to provide us with a complete shipping address, including postal code. We cannot be responsible for customers entering incomplete or incorrect shipping addresses. Packages returned for this reason will not be eligible for a refund and may incur a separate reshipping fee to have the packaged shipped to you a second time.
Delivery Receipt. For your protection, we offer a signature confirmation option that can be added to your shipping method for a small additional charge of $2.20. This option ensures that your package will not be delivered unless it is signed for. If you choose not to add this option to your shipping method, we will not be responsible to replace or refund your order if it shows as “Delivered” on the USPS website. Please note that we are not responsible to contact USPS once they certify that the package has been delivered.
International Orders. Michael Todd True Organics ships worldwide via the United States Postal Service bringing the benefits of organic skincare to users in over 100 countries. To simplify things, we offer flat rate shipping and handling as follows: on orders up to US$125 we offer flat rate shipping of $5.95 to Canada and $14.95 to all other International (non-U.S.) destinations and FREE shipping and handling on orders over US$125, in each case for regular delivery to International (non-U.S.) destinations shipped and delivered on business days Monday through Friday, excluding major holidays. Shipment will normally be made within 1-2 days after receipt
Delivery times vary depending on destination and are listed by country. Tracking information is not available on International shipments. Be sure to provide us with a complete shipping address. Postal codes are required for all countries except countries not using postal codes. We cannot be responsible for customer entered incomplete or incorrect shipping addresses. Items returned for this reason will not be eligible for a refund.
Purchases for delivery to destinations in certain countries may be lost in transit and estimated delivery times may exceed our stated estimates. USPS does not guarantee delivery in these listed countries. Therefore we are sorry but refunds or replacement packages will not be issued for purchases which are lost in transit in these listed countries. Please take this into consideration before purchasing: Ukraine, Portugal, Colombia, Mexico, Cyprus and the countries of the Middle East.
VAT and Duty. Orders for delivery to destinations outside the U.S. may be subject to VAT and Duty levied once the order reaches your country. You are responsible for these charges. If incurred, VAT and Duty must be paid before your package will clear customs. We cannot make adjustments to your order to avoid these charges. When customs clearance procedures are required, this can cause delays beyond our original delivery estimates. Orders refused for delivery due to failure or refusal to pay VAT or duty charges are not eligible for a refund.
Reshipping Charges
Packages returned to us due to customer incorrectly entered address will be subject to a charge for reshipping. Please click the applicable link below to pay the reshipping charge for your order. Your package will be reshipped to you once we receive the original returned package. Please email Customerservice@michaeltoddtrueorganics.com with your reference number for the paid charge once you complete payment. Thank you for your cooperation.
U.S. Reshipping Charge Canada Reshipping Charge International Reshipping Charge
You agree that any claim relating to this website and the materials contained on the website and related to your access and use of the website will be governed by the laws of the State of Florida without regard to Florida’s conflicts of laws principles. THE PARTIES FURTHER AGREE THAT THIS AGREEMENT, ANY SALES THEREUNDER, OR ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND TRU ORGANIC arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement, Michael Todd True Organics, advertising, or any related purchase SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO CONFLICTS OF LAW. You agree to submit to the personal and exclusive jurisdiction of the courts located within St. Lucie County, Florida, United States.
Dispute Resolution and Binding Arbitration. YOU AND MICHAEL TODD TRUE ORGANICS ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND Michael Todd True Organics, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Tru Organic") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Tru Organic advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) or JAMS such arbitration to take place solely in St. Lucie County, Florida. Arbitration proceedings shall be governed by this provision and the applicable procedures of the selected arbitration administrator, including any applicable procedures for consumer-related disputes, in effect at the time the claim is filed. Consumer claimants (individuals whose transaction is intended for personal, family, or household use) may elect to pursue their claims in small-claims court rather than arbitration. The arbitration or small-claims court proceeding will be limited solely to the individual dispute or controversy between customer and Michael Todd True Organics.
You agree to an arbitration on an individual basis. In any dispute, NEITHER CUSTOMER NOR Tru Organic SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration).
The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. This transaction shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Tru Organic will be responsible for paying any individual consumer's arbitration fees. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. For information on AAA or JAMS, contact the following: American Arbitration Association, (800) 778-7879(800) 778-7879, www.adr.org; JAMS, (800) 352-5267(800) 352-5267, www.jamsadr.com.
The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. This transaction shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Tru Organic will be responsible for paying any individual consumer's arbitration fees. If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. For information on AAA or JAMS, contact the following: American Arbitration Association, (800) 778-7879(800) 778-7879, www.adr.org; JAMS, (800) 352-5267(800) 352-5267, www.jamsadr.com.
Michael Todd True Organics may at any time revise these Terms and Conditions by updating this posting. By using the Site, you agree to be bound by any such revisions and should, therefore, periodically visit this page to determine the then current Terms of Use and Sale to which you are bound.
Spokesperson Disclosure Statement
TruOrganics enters into arrangements with third parties who may receive complimentary products and/or compensation in exchange for reviewing, promoting and/or sharing their experiences, beliefs, findings or opinions regarding Michael Todd True Organics products in all forms of media, including this website. The experiences shared and views expressed by the third parties are their own. If you have questions about a particular endosement or testimonial, please contact Customer Service by Live Chat, phone at or by email at customerservice@michaeltoddtrueorganics.com.
Company Address and Phone Number
TruOrganics, 648 SW Port St. Lucie Blvd, Port St. Lucie FL 34953
772-800-7654
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