Webhosting UK was established in the year 2001 with a pivotal aspiration to offer the best quality unmatched services and customer satisfaction that was in everyone's price range. Since it's inception, Webhosting UK has been committed to entrust customers with effective & easy to use web hosting services backed by unmatched 24/7 quality technical support and guaranteed server uptime. We offer premiere web hosting services supported by the UK's most seasoned system administrators and knowledgeable technical support team. Our team comprises of Red Hat Linux & Microsoft Certified professionals along with tech savvy developers. We have in-house network managers and technicians, our work is not entrusted to any external company. The technologies we use are of the highest standards and are carefully monitored in a multi-tier environment.
Company and Data Centre Information:
Webhosting UK is run from our registered office located in Leeds. We employ highly qualified, experienced staff members to provide constant and uninterrupted sales and technical support to our customers.
Our servers are located in the world-class Blue Square Data Centre based in Maidenhead, UK, powered with lightning fast speeds and uninterrupted connections to ensure smooth functioning of all the websites and applications hosted on our servers.
WEBHOSTING UK COM LIMITED
Company Registration Number: 6471390, registered in England and Wales.
VAT Registration Number: 934 7987 65
Registered Office: Suite 1, 7 Commercial Street, Morley, Leeds, West Yorkshire, LS27 8HX
Data Centre Address: Blue Square Data Centre, Maidenhead, Berkshire, UK
What makes Webhosting UK different?
Webhosting UK hosts its clients' websites on its own servers with custom-built features to ensure supreme stability, paramount features, finest speed and above all guaranteed uptime for your websites. Webhosting UK greatly values the suggestions and feedback of our customers which helps us in improving our support and services for the benefit of our customers. Our network & infrastructure is tuned with the latest technologies to provide the very best performance and service, along with 24x7 unmatched technical support through the customer client area, live chat and freephone support.
Apart from our superior technology and affordable pricing, we have one key feature which is very unique: we allow all our clients and members to gather together, share ideas and talk to each other on our community forums as well as give feedback to us on how they think we can improve on our services further. Many hosting providers would never offer such service in fear of the kind of feedback that they may receive. Honesty and service are our two core values in business.
How do you provide such a service at such an affordable cost?
Most of the day to day administration of our business is automated which allows us to keep our overheads low. Our highly skilled technical support team are able to resolve issues quickly which saves both us and our customers a lot of time. Saving time means saving money, and we are passing these savings on to our clients! We do not charge any kind of setup fees with our packages nor do we include any hidden and unnecessary administration charges or setup fee. Our ultimate aim has always been to provide the very best customer service and satisfaction by offering a wide-range of UK web hosting services at the most affordable prices.
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WHUK Since 2001
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dedicated server sla
Webhosting UK's Service Level Agreement is a manifestation of our everlasting commitment towards providing unmatched levels of technical support, customer service and customer care. Our technical support team has proven expertise in keeping our networks and servers operational at optimum levels along with cordial and top caliber service to our clientele. Our Service Level Agreement (SLA) allows you continued peace of mind as it is made to ensure you get a service which is one of the best in the industry.
The Service Level Agreement published below here is applicable for all our dedicated server customers. A Client's application / eligibility for performance credits or refunds will be determinable based on Webhosting UK's in-house monitoring system statistics and the customer shall abide by it and accept the integrity of all such measurements.
Following are the definitions and terms of the Service Level Agreement.
The Webhosting.uk.com Network would include all facilities, features, hardware, equipments, softwares and applications used in-house, decisive and vital network sections which are in use at any given time by Webhosting.uk.com to provide managed dedicated servers' service to its customers.
I. Managed Dedicated Service
(a) Round-The-Clock Technical Support:- Webhosting UK's technical support team will be on standby to assist customers at any time i.e. 24 hours a Day, 7 Days a Week, 365 Days a year including national holidays. We do not charge customers for any technical support tasks or trouble-shooting.
(b) Network Security: - Webhosting UK will provide security on the overall network level at the datacenter / Network Operations Center to all its dedicated server customers. This security cover is inclusive of maintenance of all Tier III carrier links, intensive and regular network scans, ensuring security at router and switch levels and managing the overall connectivity of the NOC to streamline and enhance the performance of the individual servers.
Spyware and /or anti-virus based protection cover against Denial Of Service attack on an individual server level, firewalls and server-based security functions are not part of the network security functions of the Webhosting UK technical staff.
(c) Server Level Monitoring:- All dedicated servers will be participants of the extensive and state-of-the-art service and port monitoring system which is deployed by Webhosting UK where up to eight Port/Services/Daemons can be monitored per server. This system performs a standard check of all active ports and services functional on the server after every five minutes. A flag is raised which determines that either a service or a port has failed (recognized by the system) when the monitoring algorithm trips or does not receive a response from the respective server. Webhosting UK will make every attempt to restart services which have failed. However, it will be the customer’s prerogative to provide a plan or layout of procedural routine to be followed during such times. The server owner / customer has to define the operational steps which they wish to be followed at times of a service or port failure.
(d) Advanced Support: - This is a support package which customers get to use every month. Every dedicated server customer is allotted 5 hours per month as advanced support hours which they can use at any time they have a need for it. Customers can request for server trouble-shooting, software installations / configurations/ server tweaks / performance checks and any other task which they feel requires the technical support team's assistance.
(e) Server Protection: - This includes antivirus protection as well as firewall based security. Webhosting UK classifies "server anti-virus" as file based anti-virus software which when installed on the customer's server affords protection against Trojans and malicious viruses. The anti-virus program will be modernized / updated on routinely and on all such occasions will also include a full scale scan of the server on which it is installed. Regular updates / alerts / information regarding any such viral content will be passed on to the customer for their reference. All such content would be systematically deleted / quarantined only on the customer's request.
Webhosting UK also has a hardware firewall based solution which when incorporated enhances the safety and greatly diminishes the vulnerability of your servers. A properly configured dedicated firewall affords complete security against external threats. Webhosting UK delivers this service only on request from the customer at additional charges.
(f) General Server Examination:- Webhosting UK would gladly accept any request from customers to examine their server. This examination would cover resource usage, i.e consumption of hard-disk space, memory usage, processor load levels, bandwidth usage and any other general configuration of the OS or the hardware of the server. All such requests are carried out by an engineer who is not less than level II. At the end of an examination, an up-to-date rating of your server's performance would be provided and suggestions / recommendations (if needed) would be put forth to the client for their consideration.
Webhosting UK also has live Routing Table Generator (RTG) graphs which facilitate the review of your bandwidth usage over select time periods. Every server is allotted a pre-defined amount of bandwidth to their server. The counter is set to zero at the beginning of each cycle. Customers may request for these RTG graph to be enabled on their individual server at no extra cost by contacting the technical support department. In the eventuality of a customer exceeding their monthly bandwidth allocation, overage charges would be levied based on the quantum of the additional bandwidth used.
(g) Miscellaneous Server Maintenance: - Support activities such as operating system updates, patching of operating systems, and installations of security patches, service packs, hot fixes and kernel updates are a part of the miscellaneous server maintenance service which is done on an uninterrupted basis from time to time after fixed intervals. Miscellaneous maintenance is also inclusive of installation / configuration of Intrusion Detection Systems (IDS) that are used to sniff out data packets transferred over our network which helps advanced understanding of the activities occurring on your server. Typically, an IDS distinguishes the various network packets which make up the traffic to and out of your server on pre-defined ports, and also drop harmful malicious network packets approaching your server.
All servers on the Linux platform will have one of the following IDS installed on them: PortSentry and/or APF/BFD. Servers on the windows platform would be protected by Black ICE Defender.
Webhosting UK makes every attempt to send prior notifications & post updation notices whenever possible, however these cannot be guaranteed.
II. Service Definitions
(a) Service Accessibility: - This is termed as the availability and accessibility of the server over a calendar month, wherein it is assumed that the customer has internet connection from their place of access. Webhosting UK's network facilities would be available for use at any time without any major interruptions (not including minor latency) for 100% of time every month. However, any disruption on account of problems relating to an upstream provider shall not be considered as an interruption.
(b) Downtime: - Webhosting UK classifies downtimes in two categories namely (i) Service Downtime and (ii) Maintenance Downtime.
(i) Service Downtime is a period of previously unplanned interruption of services wherein the customer is unable to access the Webhosting UK network and /or the server. Such an interruption should have been caused as a result of a problem / snag / issue within the immediate network segments of Webhosting UK and should have been confirmed by the company. Downtime is measured as the sum of all the period(s) (in case there has been more than one such instance) within a calendar month. For any such period of service unavailability, the technical support and services staff of Webhosting UK would be on stand-by to assist, provide information and update customers.
Any downtime which is fallout of using external / third-party software and / or applications by the customer will not be calculated by Webhosting UK. The customer shall indemnify Webhosting UK of any such incident. Webhosting UK shall not be liable to give any credit / refund in such cases.
(ii) Maintenance Downtime is the period when Webhosting UK's networks and / or the customer's servers may be down or not reachable owing to maintenance and / or repair work being performed by the Webhosting UK engineers and administrators. Customers will be given prior information atleast 24 hours before such an activity is undertaken. Such a communication shall be carried out through emails and / or the community forum. Webhosting UK shall make every feasible attempt to carry out such maintenance activity within a time window best suitable to the customer, however there is no guarantee of this happening.
(c) Service Monitoring:- Webhosting UK provides a unique service wherein customers can have the TCP/IP based services and applications / softwares analyzed through an internal monitoring system. For any such server to be induced into the internal monitoring system, the technical support team has to be in possession of a genuine, administrative access to resolve any failures in the service or operating system. In case, administrative access is not available, Webhosting UK shall not be held responsible for any downtime or inaccessibility which arises because of such an eventuality.
(d) Chargeable System Administration:- Any /every configuration or installation, performance tuning or trouble-shooting of any kind which involves accessing the customer's server and is not part of our Server Management plan, would be termed as chargeable system administration.
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